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YOUR PRIVACY

Updated: 10 November 2019

At < dr mark levick | executive coaching > we are committed to protecting your privacy as a client. We respect the privacy and confidentiality of the information provided by you and we adhere to the EU Privacy Principles of the General Data Protection Regulation (the‘GDPR’). Please read our privacy policy below carefully.

INFORMATION WE COLLECT FROM YOU

In the course of your coaching engagement, we may obtain the following information about you, including but not listed to your name, company name, email address, telephone number, credit card details, billing address, geographic location, survey responses, support queries and social media handles (together ‘Personal Data’). You can review, correct, update or delete your Personal Data by contacting us directly to do so.

HOW WE USE YOUR INFORMATION

Personally Identifiable Information: We use the information we collect to deliver our coaching service to you, including: communicating with you, notifying you of updates and changes, sharing useful content, measuring client satisfaction, and providing you with a personalised coaching experience. Communications are only sent during your coaching engagement or if you have requested something. You can opt out of communications at any time by emailing us and your request will be actioned immediately.

Non-Personally Identifiable Information: We occasionally use the information we collect in aggregated and anonymised forms to improve our services, including professional coaching supervision, producing reports, analytics and narratives, promoting our services, and assisting in meeting clients’ needs generally. Any information you choose to make publicly available about your coaching experience, such as comments, feedback and testimonials may become available for others to see. If you subsequently remove this information, copies may remain viewable if others have copied or saved the information.

STORAGE AND SECURITY OF YOUR INFORMATION

We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. All information we receive from you is stored and protected in a secure system protected from unauthorised use or access. Credit card information is not stored by us on our system. We do not transfer information that we collect about you, including Personal Data, across borders for storage and processing in countries, other than Switzerland. We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements. In the event there is a breach of our security and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law.

SHARING YOUR INFORMATION WITH THIRD PARTIES

We do not and will not sell or deal in Personal Data or any client information.

DISCLOSURE OF YOUR INFORMATION
We may be required to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

CHANGE IN PRIVACY POLICY
As we plan to ensure that our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon finalisation. Our privacy policy will always remain consistent with the provisions of the EU General Data Protection Regulation. Our current privacy policy is provided at the commencement each coaching engagement and upon request.

OUR RESPONSIBILITIES UNDER THE GDPR
If you are a resident of the EU or UK or Switzerland you have certain rights and protections under the GDPR regarding the use of your Personal Data. We collect, use and store your Personal Data to enable us to provide you with our coaching services and
information about it. We rely on the following lawful means of using your Personal Data:

1. Where it is necessary to fulfil a contract with you. This includes where we collect your Personal Data to enable us to provide you with our services.
2. Where you have given us valid consent to use your Personal Data. We will rely on that consent and only use the Personal Data for the specific purpose for which you have given consent. This includes where we email information or send mobile phone notifications.
3. We may also process your Personal Data where it is to further our legitimate interests which could include anonymised reports and internal analysis so we can improve our services to you.

YOUR RIGHTS AS AN EU, UK OR CH RESIDENT

If you are a resident of the EU or UK or Switzerland you have various rights including the:
• Right to be informed;
• Right of access;
• Right to rectification;
• Right to object;
• Right to restriction of processing;
• Right to erasure or to be forgotten;
• Right to data portability; and
• Right not to be subject to automated processing.

If you want to access your Personal Data or ask for the information to be corrected, please contact us. In some circumstances, you also have a right to object to or ask that we restrict certain use activities or delete your Personal Data. If you would like to limit or request deletion of your Personal Data or exercise any other rights you can do so by
contacting us.

WITHDRAWING YOUR CONSENT
You can withdraw your consent to our collection, use or retention of your Personal Data. You can do so by contacting us. If you withdraw your consent to the use of your Personal Data, you may not have access to our coaching services and we might not be able to
provide you with our coaching services. In some circumstances, where we have a legal basis to do so, we may continue to use your information after you have withdrawn consent. For example, if it is necessary to comply with an independent legal obligation, or if it is necessary to do so to protect our legitimate interest in keeping our services secure.

OUR COMPLIANCE

We comply with the GDPR protection directives set out by the EU and UK regarding the collection, use and retention of Personal Data from EU member countries, the UK and Switzerland. All Personal Data stored in our system is treated as confidential. It is stored securely and is only accessed by authorised personnel. Our collection is limited in relation to what is necessary, for the purpose for which the Personal Data is processed, and kept only for so long as is necessary for the purpose for which the Personal Data was collected. We implement and maintain appropriate technical, security and organisational measures to protect Personal Data against unauthorised or unlawful processing or use, and against accidental loss, destruction, damage, theft or disclosure. We ensure the anonymisation of Personal Data and we have adequate security measures in place.

YOUR ACKNOWLEDGEMENT

By providing us with your Personal Data, you consent to its use according to this privacy policy and compliant with the principles and provisions of the EU General Data Protection Regulation of May 2018.

CONTACT US
If you have any questions or concerns at any time about our privacy policy or the use of your Personal Data, please contact us at mark@levick.ch and we will respond within 48 hours.